:::BLB::: Beijing Language Bridge Translation Agency---Suggestions to BLB


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Client Satisfaction Survey

As a valued client, your evaluation is the most important information for BLB to improve the quality of services constantly so as to offer you the satisfied quality services.

1. Please Tick in the Appropriate Box below

	Extremely Satisfied	Satisfied	Not Entirely Satisfied	Not Satisfied at all
Grammar
Vocabulary
Technical Terms
Expression
Integrity
Fluency
Typesetting
Printing/Binding
Software Compatibility

2. How did you hear about Language Bridge?

Previous Customer
Introduction by Third Party
Directory [ Please specify name of the directory ]
Telephone Inquiry
Internet
Others [ Please Specify ]

3. What is your impression of our pricing structure?
Reasonable and competitive Average Too high Not important

4. What do you think of our services?
Excellent Very Good Good Fair Poor

5. What is the single most important aspect of our services that you think we could do better?

6. Would you choose Language Bridge again?
Yes No Maybe

7. What do you think of Language Bridge as a whole?
Excellent Very Good Good Fair Poor

8. If we obtain the Certification for ISO 9002, would that influence you to use our services?

Yes No Maybe

9. Would you please provide us with other suggestions to improve our business?

Your name
Company
Date	Year Month Date

Thank you for your constructive information.

TEL.: (8610) 82337800 FAX: (8610) 82337018

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